Johnstone Supply in Rockford, IL Open now

Reviews about Johnstone Supply

• ★ ★ ★ ★ ★

  April 01, 2020, by Dustin Wortman
  The shop is a bit out of the way but not too hard to find. I walked in and was greeted in a short time by someone that knew what he was talking about, even when I didn't. He was very helpful and patient. His insight helped me to fix my furnace and I'm debating not even return the part I don't need thanks to his help, because of his help.
• ★ ★ ★ ★ ★

  November 25, 2019, by Tim Coleman
  Needed an ignitor for my furnace so i called first, they told me to bring in the old one so they could match it up with the new one. I did that and got what I needed promptly, no hassle, no rudeness.
• ★ ☆ ☆ ☆ ☆

  June 16, 2019, by Joshua Kincaid
  I have to agree with the other google review. This place leaves a lot to be desired in terms of customer service. I was there looking for some cut to length self regulating heat tape for my mobile home. I've lived in mobile homes for over 33 years, so I know exactly what I'm looking for. The man at the counter said that cut to length was not self regulating and I told him that indeed yes it is. He was extremely rude and literally threw the catalog at me and said let me know when you find what you are looking for and proceeded to walk away. When I asked another man who that guy was, he said he was the manager. I said "nice". The other man tried to help me and when he showed me what they had in pre-cut lengths (I was looking for only 6 feet), the price was $149.00. I almost fainted. He said "but that is list price". When I asked what I would have to pay, he said about $70. I told him that by mail order I can get it for $2.50 a foot or $15.00. Needless to say, I said "goodbye". Not only is their customer service (the manager) terrible, but so are their prices. Talk about price gouging. I say run for you life from this place and head to Menard's or Lowe's. Or anywhere else. You'll do better.