CVS in Rockford, IL Open now

Reviews about CVS

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  April 15, 2020, by Tom Hill
  Sorry for the long review but I feel like this needs to be said. This past Sunday I called for a prescription refill. My refills needed my doctors approval and the automated message said it would do that for me. I had done this in the past without issue so I thought there would be no problem. This was a holiday week but by Friday only 1 of my scripts had been filled. The other still had no approval. I called my doctors office and they said they had not received the request from the pharmacy but would send the approval over. It is midnight Saturday, a full week after calling in and still no refill. My doctors office will get a similar review. But it is easier to replace a pharmacy than a doctor. However, that is not out of the question at this point either. Because of their miscommunication I have gone 7 days without a medication my doctor has deemed medically necessary. What's more is that when I called to find out if my script was ready the pharmacist told me that after doing the initial call to the automated attendant that I should have followed up with another call to talk to a real person to make sure that it had gone through. So apparently it's my fault. I should have known that I had to call twice to talk to a computer and then a human to do the same thing. No wonder why medical care costs so much.