Best Buy in Rockford, IL Open now

Reviews about Best Buy

• ★ ☆ ☆ ☆ ☆

  October 14, 2019, by Av8tore71
  I buy products for my company at this place and spend roughly$1500-2000 monthly. I just bought an HP printer from here and from the guidance of an employee I also got ink cartridges. Well when it came time to change out the ink cartridges they where the wrong ones. I have an account mind you. I opened up the box to change them out and they will not work. The employee handed me HP 951's when I needed 952's. So not I have over a hundred dollars worth of ink cartridges they cannot even exchange. I'm going else where!!!!
• ★ ☆ ☆ ☆ ☆

  February 25, 2019, by Pang Pang
  Unbelievably horrendous customer service specifically when it comes to requesting a refund or a reshipment for a laptop that was out of stock. I was initially assured by a sales associate that a signature would be required prior to me receiving the item and was told the specific earliest date on which I would receive such item. The item arrived a day earlier than expected and I was not notified about this until after I came home from work. I checked the status of the item and discovered that it was left without a signature obtained. I immediately called this Best Buy store for a refund but was denied due to not having the item. I then spoke to the operations manager in the department and was told the same exact thing. I was even explicitly told to "calm down" after stating how much money was on the line. I had to consult with UPS and USPS and even drive to my local post office to get some evidence of the fact that it was left at my apartment building without a signature obtained before I received the assistance I needed which was not through the operations manager but through a hot-line number provided by this unprofessional supervisor. After 1 call, I was guaranteed reshipment however after 2 days, I discovered that it was out of stock and the second order was canceled without any notification via email or phone. It was only through my due diiligence of consistently checking the status of such order on a daily basis that I saw that it was cancelled and I once again had to make several calls in order to get a refund. Never again.