Al Grace Appliance Service Inc. in Rockford, IL Closed now

Reviews about Al Grace Appliance Service Inc.

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  January 21, 2019, by jack pinsel
  We have been a 20 year client of Lindows & have referred well over 50 clients over the years. The team and customer service at Lindows was amazing. We did our first purchase with Al Grace on July 21 2016 and have had the worst customer service experience in 20 years. The equipment delivered was incorrect, you tried to blame on a sales rep who quit. A year later we are still trying to get them to resolve. We have offered to pay in full upon delivery of the actual equipment bought. We have been lied to and lack of response the first 3 months to even get a call back. 3 months later Becky (manager) offered a solution which I agreed to however once again never delivered. Now we are in court trying to resolve. Brad & Luke (Owenrs) Please help me understand why a year later this is not resolved. Even a demand letter was sent which I called the same day and said simply deliver what we ordered. I have said for a year now, send the right equipment and i'll pay on delivery or come pick up the wrong equipment and refund my deposit. Please resolve this and do the right thing. This is insane